Customer service representative
Customer Service & Support - Helsinki HQ
application@duuna.fi
Overview
We are looking for an enthusiastic customer service representative who is passionate about providing excellent service and solutions to our customers. In this role, you will play a key part in ensuring customer satisfaction and providing quality communication and support through various channels.
This is a hybrid job, where you can work partially remotely, and our office is located in Helsinki.
How do you influence in this role?
You handle customer inquiries via email, phone, and chat in a professional and empathetic manner.
You effectively resolve customer issues and provide practical solutions while ensuring a positive customer experience.
You work closely with other departments, such as sales and production, and escalate technical issues to the appropriate parties when necessary.
You collect and report customer feedback so that we can improve our products and services.
You continuously develop your product knowledge to provide customers with accurate and up-to-date information.
You maintain a positive and customer-oriented attitude in every interaction to ensure customer loyalty and satisfaction.
Competence
You are used to working with different communication tools (email, chat, phone).
You are an excellent communicator and possess strong problem-solving skills.
You are patient, friendly, and able to handle even challenging situations professionally.
You are a quick learner of new systems and processes.
You have good organizational skills and the ability to prioritize tasks effectively.
Fluent in Finnish and English (additional languages are a plus).
You have at least 2 years of experience in customer service roles or similar positions.
Benefits
Comprehensive health benefits
Flexible working hours and hybrid work opportunities
Opportunities for professional development, including training and certifications
Paid leave, sick leave, and parental leave
Community-oriented work atmosphere
Competitive salary and performance bonuses